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Return & Refund Policy – Devadsho Egypt

At Devadsho, we are committed to delivering high-quality furniture and ensuring your complete satisfaction. Due to the size, weight, and logistical costs associated with furniture delivery in Egypt, please read this policy carefully before placing your order. By making a purchase, you agree to the following terms.

1. Pre-Purchase Inspection (Cornerstone of Our Policy)

To guarantee your 100% satisfaction with the look, feel, and quality of our pieces, we strongly encourage and offer a free "Inspection Before Acceptance" service.

  • You may physically inspect the product at our showroom/warehouse before final payment or shipping.

  • Once you approve the product after inspection and take possession, the sale is considered final. The piece is no longer eligible for return or refund (except for manufacturing defects covered under warranty).

  • This free service is your ultimate guarantee against surprises.

2. Returns Due to Manufacturing Defects (1-Year Warranty)

We stand behind our craftsmanship. All our products come with a comprehensive 1-year warranty against manufacturing defects (e.g., wood frame breakage, metal weld failures, structural issues – excluding damage from misuse or normal wear and tear of fabrics).

If you receive an item with a manufacturing defect, you must:

  • Immediately Report: Send clear photos/videos of the defect to us within 48 hours of delivery via WhatsApp (01556686230) or email (devadsho@gmail.com).

  • Resolution Options (at our discretion):

    1. Free Repair: We will dispatch a technician to fix the issue at your home at no cost.

    2. Replacement: If the defect is irreparable, we will replace the piece with a brand-new identical model.

    3. Full Refund: If neither repair nor replacement is possible, you will receive a full refund.

  • Devadsho covers all shipping and transport fees in cases of defective returns, replacements, or refunds.

3. Returns for "Change of Mind" (Non-Defective Items)

Due to the high cost of furniture transportation, we generally do not accept returns of non-defective items.
An exception applies only if:

  • You purchased a ready-made, in-stock item without utilizing our free pre-purchase inspection.

  • In this specific case, you may request a return within 24 hours of delivery.

Strict Conditions for Change-of-Mind Returns:

  1. The item must be in its original, brand-new condition, unassembled and unused.

  2. The item must be in its original packaging with all accessories.

  3. The customer bears all costs: round-trip shipping fees + a restocking fee of [15-20]% of the item's value.

  4. The refund will be processed only after the item is returned to our warehouse and passes a full inspection.

Non-Returnable Items (No Exceptions):

  • Custom Orders: Any item manufactured to your specific measurements, colors, or fabric choices.

  • Mattresses & Mattress Toppers: Due to health and hygiene regulations.

  • Clearance or Final Sale Items.

4. Refund Process

  • Once your return request is approved, the refund will be processed within 14 business days.

  • Refunds are issued strictly via the original payment method (bank transfer to Egyptian bank accounts or digital wallets). Cash refunds are not available for accounting compliance.

5. How to Initiate a Return

To start a return or warranty claim, contact our support team with your order number and clear photos:

  • Phone/WhatsApp: 01556686230

  • Email: devadsho@gmail.com

Devadsho – Furniture with Confidence