Shipping policy

Shipping Policy – Devadsho Egypt

At Devadsho, we understand that receiving your furniture in perfect condition and on time is an essential part of your shopping experience. This Shipping Policy outlines everything you need to know about how we deliver our products across Egypt.

1. Where We Deliver

We currently deliver to all governorates across the Arab Republic of Egypt.

  • Greater Cairo & Alexandria: Full in-house delivery and installation service available.

  • Delta Region (including Damietta, Mansoura, Tanta, Zagazig): Delivery available with advance scheduling.

  • Canal Cities (Ismailia, Suez, Port Said): Delivery available.

  • Upper Egypt (Assiut, Minya, Sohag, Luxor, Aswan): Delivery available. Extended transit times apply.

  • Red Sea & North Coast: Delivery available to major cities. Remote resort locations may require special coordination.

If you are unsure whether we deliver to your specific location, please contact us on WhatsApp before placing your order.

2. Shipping Rates

Shipping costs are calculated based on the size and weight of your order, as well as your delivery location.



Region Small Items (Accessories, Decor) Medium Items (Chairs, Side Tables) Large Items (Sofas, Beds, Wardrobes)
Greater Cairo [EGP XX] [EGP XX] [EGP XX]
Alexandria [EGP XX] [EGP XX] [EGP XX]
Delta & Canal Cities [EGP XX] [EGP XX] [EGP XX]
Upper Egypt & Other Based on Quote Based on Quote Based on Quote

Important Notes on Rates:

  • The exact shipping cost for your order will always be calculated and clearly displayed at checkout before you complete your payment.

  • For custom or oversized pieces, we may contact you to confirm the final shipping cost based on the most suitable and safest transport method.

  • We reserve the right to adjust shipping quotes if the delivery address details provided by the customer are incomplete or inaccurate.

3. Free "Inspection Before Acceptance" Service (Pickup/Showroom Visit)

Before we even discuss shipping, we remind you that we offer a free "Inspection Before Acceptance" service. You are warmly invited to visit our showroom or warehouse to personally inspect your furniture piece before committing to delivery. If you choose this option and take the item with you, no shipping fee applies, and you leave with the complete peace of mind that the piece is exactly as expected.

4. Order Processing & Production Timelines

Since we offer both ready-made and made-to-order pieces, processing times vary:

  • In-Stock Items (Ready to Ship): Processed within 1-3 business days after order confirmation and payment clearance.

  • Made-to-Order & Custom Pieces: Manufacturing takes approximately [10-25] business days, depending on the complexity of the design. We will provide you with an estimated completion date upon order confirmation and keep you updated on the progress.

  • During peak seasons, holidays, or unforeseen circumstances, processing times may be slightly extended. We will notify you promptly of any significant delays.

5. Delivery Timeframes (After Dispatch)

Once your order has been dispatched from our facility, estimated delivery times are:



Region Estimated Transit Time
Greater Cairo 1-2 business days
Alexandria 2-3 business days
Delta & Canal Cities 3-5 business days
Upper Egypt 5-7 business days
Red Sea & North Coast 3-5 business days (major cities)

All delivery timeframes are estimates provided in good faith and are not guaranteed. Delays may occasionally occur due to traffic, weather, road conditions, or third-party carrier scheduling.

6. Delivery Process & What to Expect

6.1 Scheduling
Once your order is ready for dispatch, our team will contact you via phone or WhatsApp to confirm the delivery date and a time window that suits your schedule.

6.2 Receiving Your Order

  • An authorized person (18 years or older) must be present at the delivery address to receive and sign for the items.

  • We will contact you when the delivery team is en route.

6.3 Inspection at Delivery
This is a critical step. You must inspect the packaging and the product thoroughly at the time of delivery, before signing the delivery receipt.

  • Check for any visible damage to the packaging or the furniture itself.

  • Ensure all parts, cushions, and accessories are present.

  • By signing the delivery receipt, you confirm that the item has been delivered in good condition and without visible external damage. Claims for visible damage made after signing may not be accepted. See our Return & Refund Policy for details on reporting manufacturing defects.

6.4 Assembly & Installation
For complex items (beds, wardrobes, large sofas), our delivery team will:

  • Unpack the item carefully.

  • Assemble and install it in your room of choice.

  • Remove all packaging debris upon request.
    This service is included in your shipping fee for applicable items. Please confirm with our team if assembly is included for your specific piece.

6.5 Failed Delivery Attempts
If no one is available to receive the order at the scheduled time:

  • A re-delivery fee will apply for the second attempt.

  • If the order remains undeliverable after [2] attempts, the order may be cancelled, and any refund will be subject to deduction of shipping costs and a restocking fee as outlined in our Return & Refund Policy.

7. Order Tracking & Communication

We keep you informed throughout the process:

  • You will receive notifications via WhatsApp or email when your order is confirmed, when it begins production, and when it is out for delivery.

  • For live tracking on the day of delivery, you can contact our support team directly on WhatsApp.

8. Issues Upon Delivery (Damaged in Transit)

If, despite our careful packaging, your item arrives with visible damage:

  1. Do not sign the delivery receipt. Note the damage clearly on the delivery form.

  2. Photograph the damage immediately, including the packaging and the affected area on the furniture.

  3. Refuse the delivery for that specific item only.

  4. Contact us immediately on WhatsApp (01556686230) while the delivery team is still present, if possible.

We will resolve the issue quickly, either by arranging a free repair, sending a replacement, or issuing a full refund, according to our Return & Refund Policy.

9. International Shipping

Currently, Devadsho ships exclusively within the Arab Republic of Egypt. We do not offer international shipping at this time.

10. Contact Us About Shipping

For any questions about deliveries to your area, custom shipping quotes, or to schedule your pre-purchase inspection:

Devadsho Egypt

  • Phone/WhatsApp: 01556686230

  • Email: devadsho@gmail.com

  • Showroom/Warehouse: [Insert address for inspections]

Devadsho – Delivering Quality to Your Doorstep.